Reservations and Payment

 

To make a reservation please contact us by phone or by email. We do not have a 24-hour reception but will get back to you within 24 hours. We will confirm availability and your reservation by email and then agree with you a convenient way to pay the 30% deposit required to secure your stay. Currently we are not set up to take credit cards directly but we can send you a Paypal invoice (you do not need to be a Paypal member to pay this with your credit card) or you can make a direct transfer to our bank. We ask that the balance of your account be paid in cash at check in. 

 

Cancellation Policy

 

Please read our cancellation policy carefully. We are a small business trying to offer an unparalleled level of comfort at an accessible price. With only 7 rooms unexpected cancellations have a significant impact on us. If you cancel more than 15 days before your stay (30 days for groups who book and then cancel 3 or more rooms) we will offer you a full refund. If the cancellation is made less than 15 days (30 days for groups) before arrival, 30% of your total stay cost will be charged. Cancellations within 3 days of arrival or “no-shows” will result in the forfeiture of your deposit. We do not like charging people who have not stayed here and will endeavour to rebook the rooms and refund you your money when possible, but we ask that if you encounter an unexpected difficulty you ring us as soon as possible so we can endeavour to resolve it.

 

Please note that special cancellations conditions prevail over the festive period (Christmas and New Year) so please consult if necessary.

 

Normal check in time is 15.00 hours and check out 12.00.

 

 

Prices

 

Room 1:   $ 140

Room 2:   $ 120

Room 3:   $ 170

Room 4:   $ 160

Room 5:   $ 90

Room 6:   $ 150

Room 7:   $ 170

 

 

 

© 2023 by The 5th Floor

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